FAQ

 

iPhone Case

1. What does the warranty cover?

A: Tethyscase offers a lifetime warranty on all of its products. Tethyscase products are warranted to be free of manufacturing defects and also will cover cracking, peeling, and degradation of the case over the lifetime of the product. This warranty does not include mishandling and/or device damage. Warranty is voided if the waterproof pre-test is not completed prior to first use. If you believe you have received a defective product, please fill out our customer support form.

2. Where can I get an additional manual?

A: You can download a copy of the manual here.

3. Where can I learn more about the waterproof pre-test?

A: Go to our Waterproof Pre-test page to learn more.

4. Does this case work for the iPhone 5S?

A: The Tethyscase case is designed to work with the iPhone 5S; however, neither the thumbprint scanner nor the flashlight function will be accessible with the case equipped.

5. How do I assemble/disassemble the case?

A: For more information regarding assembly please check out our manual page

6. To what depth can I take my Tethyscase case?

A: The Tethyscase case has been successfully tested to reach a maximum depth of 8’ feet.

7. How do I maintenance my case?

A: Make sure to perform the waterproof pre-test after any event which may have damaged the case. Make sure to keep the case dry. Also make sure to wash the case thoroughly after coming in contact with salt water. For a complete list of DO’s and DON’TS please visit the maintenance page.

8. Does the Tethyscase case support charging and syncing with the case still on?

A: The Tethyscase case has a flap which can be opened to allow charging and syncing with the case still on.

9. Does the Tethyscase affect the iPhone’s camera, phone signal or speakers?

A: The Tethyscase is designed to work with all the original features of the iPhone 5S/5.

10. I need more help with my case!

A: If you do not see the answer you are looking for here. We also have a general FAQ section which might help answer your question, or you can go to our support page to ask a specific question.

11. How do I get rid the rainbow/watermark streaks underneath the protective screen of my case?

A: When small amounts of water from high humidity get trapped underneath your cases protective screen it can sometimes appear as a rainbow color. This “rainbow effect” is caused due to light refracting off the water particles (that’s enough science for today). This is normal in all waterproof cases and can be easily fixed

– First take apart your case and leave it in a cool dry place for an hour or two. Next put a small amount of baby powder on the protective screen, this will dry up all moisture. Next take a small amount of rubbing alcohol and wipe down your case and the inside of your protective screen.

– To avoid the rainbow effect / watermark we recommend keeping your devices charging and headphone port closed in areas of high humidity. Keeping the two flaps closed will keep all water out of your device.

 

iPad Case

1. What does the warranty cover?

A: Tethyscase offers a lifetime warranty on all of its products. Tethyscase products are warranted to be free of manufacturing defects and also will cover cracking, peeling, and degradation of the case over the lifetime of the product. This warranty does not include mishandling and/or device damage. Warranty is voided if the waterproof pre-test is not completed prior to first use. If you believe you have received a defective product, please fill out our customer support form.

2. Where can I get an additional manual?

A: You can download a copy of the manual here.

3. Where can I learn more about the waterproof pre-test?

A: Go to our Waterproof Pre-test page to learn more.

4. Do you have a case for the “regular” iPad series?

A: At this point we are not carrying cases other than for the iPad Mini and the iPhone 5.

5. How do I assemble/disassemble the case?

A: For more information regarding assembly please check out our manual page

6. To what depth can I take my Tethyscase case?

A: The Tethyscase case has been successfully tested to reach a maximum depth of 8’ feet.

7. How do I maintenance my case?

A: Make sure to perform the waterproof pre-test after any event which may have damaged the case. Make sure to keep the case dry. Also make sure to wash the case thoroughly after coming in contact with salt water. For a complete list of DO’s and DON’TS please visit the maintenance page.

8. Does the Tethyscase case support charging and syncing with the case still on?

A: The Tethyscase case has a flap which can be opened to allow charging and syncing with the case still on.

9. Does the Tethyscase affect the iPad’s camera, wi-fi signal or speakers?

A: The Tethyscase is designed to work with all the original features of the iPad Mini.

10. I need more help with my case!

A: If you do not see the answer you are looking for here. We also have a general FAQ section which might help answer your question, or you can go to our support page to ask a specific question.

11. How do I get rid the rainbow/watermark streaks underneath the protective screen of my case?

A: When small amounts of water from high humidity get trapped underneath your cases protective screen it can sometimes appear as a rainbow color. This “rainbow effect” is caused due to light refracting off the water particles (that’s enough science for today). This is normal in all waterproof cases and can be easily fixed

– First take apart your case and leave it in a cool dry place for an hour or two. Next put a small amount of baby powder on the protective screen, this will dry up all moisture. Next take a small amount of rubbing alcohol and wipe down your case and the inside of your protective screen.

– To avoid the rainbow effect / watermark we recommend keeping your devices charging and headphone port closed in areas of high humidity. Keeping the two flaps closed will keep all water out of your device.